Product Support Intern
Headquarters: Chennai, Tamil Nadu, India
Internship Duration : 3–6 months without Pay
About wati
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.
At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
About the Role
We are looking for a Support Intern to join our Customer Support team and gain hands-on experience in supporting a fast-growing SaaS product. This role is ideal for someone who wants to build a career in customer support, customer success, or SaaS operations.
As a Support Intern, you will work closely with experienced support specialists to assist customers via tickets and live chat, learn product workflows, and understand how world-class SaaS support teams operate.
Key Responsibilities- Respond to customer queries via tickets and live chat under guidance
Understand customer issues and provide accurate, timely resolutions
Escalate bugs and complex issues to internal teams with proper documentation
Learn and follow SLAs, response time, and quality standards
Update internal knowledge base and FAQs
Assist in testing product features and reproducing customer-reported issues
Analyze recurring issues and suggest improvements to support processes
Maintain clear and professional communication with customers
What You Will Learn- How SaaS customer support operates end-to-end
Ticketing systems, live chat tools, and CRM workflows
Basics of product troubleshooting and root cause analysis
Customer communication best practices
Working with Engineering, Product, and QA teams
Support metrics such as FRT, ART, CSAT, and ticket categorization
Required Skills & Qualifications- Strong written and verbal communication skills
Willingness to learn and a customer-first mindset
Basic understanding of web applications (browsers, internet, SaaS tools)
Good problem-solving and analytical skills
Ability to work in a fast-paced environment
Currently pursuing or recently completed a degree in any discipline
Good to Have (not mandatory)- Basic knowledge of SaaS or B2B products
Familiarity with support tools like Zendesk, Freshdesk, Intercom, etc.
Basic technical knowledge (APIs, logs, SQL, or HTML)
Prior internship or customer-facing experience
Who Should Apply- Students or fresh graduates interested in SaaS, Technical Support, Customer Support, or Customer Success
Individuals looking to start a career in tech without heavy coding requirements
Fast learners with strong communication skills
Internship Benefits- Hands-on experience in a real-world SaaS support environment
Mentorship from experienced support leaders
Certificate of completion and a Recommendation/Experience letter
Opportunity for full-time role conversion based on performance and requirements
Exposure to global customers and real production systems
To apply: https://weworkremotely.com/remote-jobs/wati-io-product-support-intern