FULLY REMOTE CSR JOB - LIVE CHAT ASSISTANT WANTED - TRAINING INCLUDED - USA ONLY

Headquarters: WEST VIRGINIA

URL: http://wvstateu.edu

As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.

Responsibilities

Respond promptly and professionally to live chat messages on our website

Answer general questions about school programs, admissions, campus life, and events

Provide accurate information and direct complex inquiries to the appropriate departments

Maintain a friendly, helpful, and inclusive tone in all written communication

Log conversations and frequently asked questions for internal team use

Collaborate with the Communications and Admissions teams to stay updated on current events and messaging

Ensure a warm and professional digital presence during all interactions

Stay organized and manage multiple conversations simultaneously

Learn and adapt to new software tools as required

To apply: https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa