Freelance Social Media Community Manager

Headquarters: Remote

URL: https://mbsocial.com

Location: Remote (must work US hours)

MB Social is looking for an experienced Community Manager who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community. You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community. The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time.

WHO YOU ARE: Always connected. Social obsessed. Positive, collaborative, and a team player. Effective communicator. Proactive, resourceful, and a creative problem solver. Extremely organized and detail-oriented. Plus: Beauty lover.

ROLE & RESPONSIBILITIES:

Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn

Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content

Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed

Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.)

Create and update FAQ documents as new answers arise

Monitor, respond to, and track Influencer inbounds

Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free

Monthly Reporting: Add data, insights, and recommendations for review by the Account Director

Stay up-to-date with social trends, topics and emerging platforms

QUALIFICATIONS:

1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness)

Experience building engaged brand communities on social media

Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.)

Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.)

Excellent communication (written, oral, interpersonal) and grammar skills

Creative writer with the ability to embody a brand’s tone of voice

Strong attention to detail, critical thinker, and problem-solver

Customer Service experience a plus

REPORTS TO: Director of Community Management

MEASUREMENT/EXPECTATIONS:

Client feedback

Team Lead feedback

Daily/monthly scope is maintained

All checks are completed and inbounds are engaged with

Response rate where applicable

Accuracy on TOV

Customer service questions are answered in a timely manner

Influencer inbounds are properly responded to (maybe or no) and tracked

Team lead/client is regularly alerted of new customer service/influencer inbounds

Daily or weekly depending on client preference and urgency

FAQ document is up to date

Time Trackers is up-to-date and accurate

Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly

Client/team agenda is created at least 1 day in advance

Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client)

Notes, next steps, and client feedback and are clear

Content is scheduled 1-2 weeks in advance and follows the content calendar

Content is error-free (no typos, correct links, tags work)

Monthly recaps are submitted on time with little to no feedback

ABOUT MB SOCIAL: MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community.

SOME CLIENTS INCLUDE: CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier

MB SOCIAL SPECIALIZES IN: Social Media Strategy, Social Media Management, Community Management, Content Creation, Talent Management, Social Media Training

To apply: https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager