Email Deliverability Specialist

You'll make a real impact

You'll grow, develop and evolve

You'll take ownership

You'll have experts at hand

You'll pick where you work, every day

You'll have stability

Proactive monitoring: Stay ahead of problems by monitoring infrastructure health across Postmaster tools and internal dashboards; read signals early and act before small issues become incidents.

Lead investigations: Dig into logs when blocks occur, identify root causes, and work directly with ISPs and anti-spam organizations to drive resolutions.

Abuse management: Monitor and act on abuse signals, handle FBL reports and spam trap hits, and mitigate phishing or spoofing attempts.

Protect platform reputation: Identify accounts that put our infrastructure at risk and work across teams to address them effectively.

Identify trends: Develop a sharp eye for patterns across the platform and turn those insights into proactive measures that protect deliverability at scale.

Customer advocacy: Guide customers through authentication setup, list hygiene, and best practices, and conduct audits to catch risks before they escalate.

Knowledge building: Document processes and findings so the team's collective expertise is captured and accessible.

3+ years of hands-on experience in email deliverability, ideally within an ESP or high-volume sending environment

Solid understanding of SMTP, DNS records, and email authentication protocols (SPF, DKIM, and DMARC should feel like second nature)

Direct experience working with major mailbox providers,including navigating postmaster tools, feedback loops, and escalation processes

Familiarity with major blocklists and the delisting process. You know how to navigate removal requests, communicate with blocklist operators, and resolve listings efficiently to minimize impact on senders

An analytical mindset with the ability to dig  through logs and data to find the "why" behind a deliverability issue

Strong communication skills to explain complex technical concepts clearly to non-technical customers

The ability to manage multiple open issues, prioritize independently, and follow through

Based in Europe, Africa, or the Americas

Bonus skills:

Experience with SQL for deeper log analysis and reporting

Active involvement or familiarity with industry organizations and communities such as M3AAWG and others

Yearly gross salary range: $42,000-$54,000

Remote-first culture: Our team works remotely from around the world

International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited

Company-paid retreats: Once a year, we gather for a week in a beautiful location to work, learn, and have fun together

31 days of vacation (including public holidays): We encourage you to unplug and recharge!

12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children

4 creative days: One paid day off per quarter to do something creative and fun

12 parental days: Enjoy one paid day off each month to treasure time with your children

Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption

Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption

Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time

MacBook and other tools: That help you to do your job efficiently