Brand Operations Manager

Drive cross-functional projects and day-to-day operations by managing priorities, timelines, launches, approvals, and deliverables across marketing, ecommerce, wholesale, and operations to ensure the business stays organized and moving forward.

Manage, maintain and improve internal systems, workflows and processes.

Act as a central point of coordination between founder, internal team members and external consultants by managing communication, task delegation, follow-ups, approvals, deliverables, and accountability

Proactively identify operational gaps and bottlenecks while developing scalable processes and solutions to support company growth.

Turn founder ideas into actionable plans and timelines

Create structure and clarity in a fast-moving environment

Assist with retailer onboarding and account management (Nordstrom, Bloomingdale’s, Anthropologie, Free People, etc.)

Lead and support Operations team in assortment planning, collection launches, product setup, promotional calendars and wholesale submissions

Oversee Shopify storefront via double checking product listings, inventory organization, and operational workflows

Help troubleshoot backend operational systems and retailer integrations

Support multi channel reporting, analysis and inventory reviews

Oversee and track wholesale purchase orders

Manage marketing consultants (social media/influencer/UGC consultant, email marketing consultant, graphic designer) while ensuring cohesiveness and alignment

Collaboratively strategize, create and oversee marketing calendar and campaign timelines

Communicate brand roadmap with consultants to ensure marketing is aligned across all channels

Review creative briefs, campaign assets, and launch timelines

Support reporting and analysis across marketing initiatives and seek growth opportunities

Help manage other creative partners as needed for brand photoshoots (photographers, models, etc.)

Identify opportunities for business growth across wholesale and ecommerce channels

Support retailer partnerships, brand collaborations, and new business opportunities

Monitor sales performance, channel growth, and competitor trends to identify opportunities and inform strategy

Pull and analyze reports across ecommerce, wholesale, influencer, and promotional channels to support data-driven decision making

Highly organized and detail-oriented with strong follow-through

A proactive self-starter who anticipates needs and solves problems independently

Comfortable managing multiple priorities and projects simultaneously

Strong communicator with the ability to balance strategic thinking and day-to-day execution

Collaborative, adaptable, and excited by fast-paced, growing brands and wearing multiple hats

2–5+ years of experience in operations, project management, brand management or a similar role

Experience working in ecommerce, fashion, beauty, jewelry, or consumer brands preferred but not required

Familiarity with tools like Shopify, Asana, Klaviyo, Google Sheets, Canva, and Slack is a plus

Experience coordinating cross-functional projects and timelines

Strong organizational and communication skills are required

Strong understanding of wholesale/dropship operations and major retail vendor portals highly preferred

Full-time

Remote or hybrid depending on location

Medical insurance contribution plan with employer covering 50% of monthly premium costs for employee coverage

Company-provided work computer for use during employment

Paid Time Off (PTO) with accrual-based structure: employees accrue 1 hour of PTO for every 40 hours worked

Paid sick time totaling 40 hours annually

Generous Set & Stones employee discount

401(k) plan with employer matching contribution

Compensation: Starting at $72,000+ depending on experience

Opportunity to grow alongside a fast-growing, entrepreneurial brand in a collaborative and creative environment